Managed IT Services for Healthcare
HIPAA Compliant Managed IT Services Provider (MSP) for East Tennessee Healthcare providers.
Hyperion Networks is an MSP with extensive experience working with businesses in the healthcare sector, understanding the unique requirements and challenges healthcare providers face in delivering critical patient care and services to their clients.
We do not treat a medical practice the same way we would a retail shop or a law firm. We do not just install some antivirus software, configure a basic firewall, and sit back waiting for your call when something breaks. We provide strategic IT consulting, 24/7 proactive monitoring, and responsive on-site and remote technical support for your IT needs, ensuring your medical practice experiences no downtime and continues to deliver quality patient care.
The Hard Truth About Healthcare IT
"Cheap" IT is the Most Expensive Risk You Can Take.
Let’s be honest for a second. If you are paying $50 a seat for IT support, you are not protected. You are paying for a false sense of security.
We recently audited a local healthcare organization that believed it was "fine." They had internal IT staff and a budget-friendly outsourced MSP that was supporting them. When we started working with them, we discovered their clinical workflows for delivering patient care were a mess, and they were experiencing daily interruptions, such as scanners disconnecting mid-scan, their EHR systems freezing, and access to patient records taking minutes to load rather than seconds.
We stepped in, conducted a discovery, created a plan, fixed the underlying issues, implemented proactive measures and support, and reduced their support ticket volume by 68% in the first year.
We did this by ending the "break/fix" cycle they were in with their previous MSP. Instead of just patching software and fighting fires, we improve your practice's operational efficiency. Hence, your technology helps your team do their jobs and enables you to deliver the care your patients need.
At Hyperion, we don’t play games with patient data. We consider ourselves the Nordstrom of IT, and offer premium, high-touch support with an obsession with seeing your practice succeed.
Healthcare Client Success Stories
How This Knoxville Clinic Cut IT Downtime by 75% and Passed a HIPAA Audit with Zero Issues
Location: Knoxville, TN
Challenge: Frequent IT outages, outdated systems, and HIPAA non-compliance left staff anxious and patients at risk.
Solution:
- Full Managed IT & Cybersecurity implementation
- HIPAA-compliant backups and endpoint monitoring
- Ransomware resilience training
- Network rebuild for stability
Results:
✅ 75% less downtime
✅ Clean HIPAA audit
✅ Reliable systems + ongoing vCIO reviews
Multi-Clinic Medical Group Cuts Issue Resolution Time by 40% with Hyperion’s 3-Pillar Framework
Location: East TN (Knoxville, Maryville, Powell, Fountain City)
Challenge: Recurring outages and long MSP delays disrupted care at 10+ clinics.
Solution:
- Scalable Managed IT services
- “Stability, Security, Operations” framework
- Automated backups, 24/7 monitoring, compliance reporting
Results:
✅ 40% faster resolution
✅ 5-star staff feedback
✅ 400+ endpoints supported seamlessly
HIPAA Compliance in 60 Days: Clinic Network Achieves 100% Endpoint Protection
Location: Knoxville, TN
Challenge: Antivirus failures jeopardized compliance and uptime across offices.
Solution:
- Datto AV + Webroot security installed on 60+ endpoints
- Remote Monitoring and Management (RMM) system deployed + monthly vCIO reviews
- Email phishing training for users
Results:
✅ 100% endpoint compliance
✅ 5 ransomware attempts stopped
✅ Zero clinical downtime
From Crisis to Continuity: Ransomware Recovery in Hours, Not Days
Location: Fountain City, TN
Challenge: Multiple infections threatened patient access and clinic operations.
Solution:
- Ransomware protection stack + Datto backups for data protection
- Real-time alerting & recovery drills
- Instant system restores in case of a disaster
Results:
✅ 100% data recovery
✅ Downtime slashed from days to hours
Our Services
Our Approach: The Three Lenses of IT Support We Provide to Healthcare Professionals
We view your medical practice through three non-negotiable perspectives. If a solution we provide does not meet all three, it isn't the right fit.
Stability
(Clinical Continuity)
Your healthcare team cannot wait for a system reboot. We focus on keeping your business running and systems online.
- Electronic Health Records (EHR) Optimization: If you use EHR solutions like Intergy from Greenway Health or another platform, we find and fix the root causes of freezing and connectivity issues so your providers can focus on patient care.
- Infrastructure Management: We handle everything from your servers and data centers to the reliable implementation of secure Wi-Fi for mobile workstations, ensuring your IT resources are always available.
Security
(More Than Just a Checklist)
HIPAA compliance is not a one-time task you finish and file away. It requires daily attention. Cyber threats like ransomware target healthcare organizations specifically because they know you cannot afford downtime.
- Real-Time Threat Detection: We use a managed security system that monitors for threats around the clock, not just during business hours.
- Data Protection: We use rigorous data encryption and secure cloud solutions to keep sensitive patient data safe, whether it is on a laptop or stored in the cloud.
Operations
(Efficency is Profit)
We help lower your costs by cutting out waste and inefficiency.
- Proactive Monitoring: We spot IT problems before they disrupt your work.
- Vendor Management: We handle the frustrating calls with your software vendors so your Office Manager does not have to.
why you need us
The Hyperion Process:
What It’s Like to Work With Us
Working with Hyperion is not like working with a typical "budget" Managed Services Provider. We do not believe in the "race to the bottom" on price because we know that cheap IT inevitably fails and adds significant risk to your practice, including your patient data and the delivery of patient care services.
The "Nordstrom" Experience:
We provide a premium, high-touch experience. You will not just see us when things break. You will see us for regularly scheduled Technical Alignment Manager (TAM) visits. During these TAM visits, we run through our proprietary best-practice checklists to review the status of your clinical infrastructure's Stability, Security, and Operations, identifying and fixing issues before they disrupt your IT and business operations.
Real-World Proof
Consider a large local medical group we partnered with that was overwhelmed by daily IT issues. After implementing our technical alignment process, we didn't just fix their computers; we optimized their entire operations to ensure optimal clinical workflow for their practice. The result was a 68% reduction in support tickets in the first year. Instead of waiting on IT, their providers went back to focusing on patients.
That is the peace of mind we deliver.
About Hyperion Networks
At Hyperion Networks, we strive to be a dependable, approachable MSP for manufacturing businesses in East Tennessee that need the expertise, capability, and reliability of an enterprise-level IT team. We understand that cybersecurity and data security are critical for protecting your business's trade secrets and keeping your doors open. That is why we provide the real benefits of managed IT through strategic IT planning, proactive support, the latest security solutions, the most reliable disaster recovery solutions, and reliable IT support when you need it most. We focus on securing your infrastructure so you can focus on production.
Frequently Asked Questions
Comprehensive Healthcare Technology Services
We offer a full range of IT managed services designed specifically for the unique needs of healthcare organizations:
HIPAA & Regulatory Compliance
We help you navigate complex compliance requirements and prepare for audits related to your IT infrastructure.
Managed Cloud Solutions
We provide secure cloud migration services and manage your cloud infrastructure to keep you online and your team productive.
Disaster Recovery
We create firm business continuity plans so your healthcare data can be recovered in minutes, not days, in the event of a cybersecurity issue.
Help Desk Support
Our local IT experts provide both onsite and remote support and know your staff by name.
Security Services
We use advanced security measures and technologies to prevent data breaches and defend against cyber threats.
Strategic Planning
Long-term IT strategy to control IT costs and accurately forecast what your organization needs.
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