IT Security and Operations Start with One Thing: IT Stability

If you think telehealth is just "Zoom for doctors," you've already lost the game. In East Tennessee, we live and breathe SEC football. Every fan knows that a quarterback is only as good as the protection around him. He needs a clean pocket to scan the field and make the play. In your medical practice, your IT infrastructure is that pocket. If your network lags or your EHR freezes during a virtual visit, the "play" is dead, you've been sacked, and your patient’s trust is gone. Real telehealth expansion requires more than a steady internet connection. It requires Enterprise-Grade Reliability that keeps the clinic running when the waiting room goes digital.

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Holiday Downtime Is a Gift — If You Use It Carefully For many East Tennessee manufacturers, the holiday slowdown is one of the few times all year when production pressure eases. Lines slow. Shifts shorten. Some plants even go dark for a few days. That downtime is often seen as the perfect window to “finally fix IT issues.” And it can be. But here’s the part many plants learn the hard way in January: Stability improvements made during downtime can quietly create Operations and Security problems if they’re not controlled. Why Holiday Downtime Is Ideal for Stability Improvements From a Stability standpoint, this is the right instinct. Holiday periods are ideal for: Network hardware replacements Switch, firewall, and Wi-Fi upgrades Server maintenance and patching Cleanup of years of “temporary” fixes Addressing chronic reboots, dead zones, or slow ERP terminals Fewer users means: Lower blast radius if something goes wrong Less production impact during testing More time to do things properly When done right, plants come back in January with: More reliable uptime Fewer help desk interruptions Better shift-to-shift consistency The Hidden Risk: Configuration Changes Don’t Live in a Vacuum Here’s where problems creep in. Most Stability work involves configuration changes: VLANs adjusted Firewall rules modified Firmware updated Wi-Fi channels redesigned Access rules tightened or loosened Those changes don’t just affect uptime. They directly impact: Operations (how people get work done) Security (what’s exposed, allowed, or logged) If those lenses aren’t applied at the same time, January becomes a firefight. Operations Risk: “It Worked Before the Break” From an Operations perspective, the most common post-holiday complaints sound like this: “The scanner doesn’t connect on Line 3 anymore.” “The ERP terminal is slower than it was last year.” “The vendor can’t remote in like they used to.” “IT says it’s more secure, but my team lost an hour today.” These issues usually aren’t bugs. They’re unplanned side effects of undocumented or unvalidated changes. Stability work without operational validation leads to: Longer tickets Frustrated supervisors Workarounds that undo the original fix Security Risk: Quiet Changes Create Quiet Exposure Security problems are even more dangerous because they’re invisible. During holiday work, we often see: Temporary admin access never removed Vendor firewall rules left open “just in case” MFA exclusions created for testing and forgotten Legacy systems reconnected without review Backups not revalidated after changes Nothing breaks immediately. Everything appears stable. Until a phishing email hits, a vendor account is abused, or a backup fails when it’s needed. The Right Way to Use Holiday Downtime The best-performing manufacturing environments treat holiday downtime as a controlled improvement window, not a free-for-all. That means: Stability changes planned with Operations impact in mind Every change reviewed through a Security lens Clear documentation of what changed and why Validation before people return to full production No “temporary” access without an expiration This is where mature IT environments separate themselves. Not by doing more work — but by doing connected work. What Manufacturing Leaders Should Ask Right Now If holiday work is planned (or already happened), ask: What configurations were changed? Were operations teams involved in validation? Were security controls rechecked after changes?  Do we know how to roll back if something breaks? If you don’t have confident answers, January risk is already baked in.

Healthcare security starts with IT stability. Learn why an unstable environment increases downtime, HIPAA risks, and weakens every cybersecurity control.

Your machines produce powerful insights. Discover how Stability, Security, and Operations help manufacturers convert raw machine data into a true competitive edge.