MANAGED NETWORK SERVICES
Managed Network Services Knoxville, TN
Hyperion Networks provides managed network services for Knoxville businesses that can’t afford a network that goes down. We monitor and manage your firewalls, switches, wireless access points and internet connections around the clock, so problems get caught and fixed before your team ever has to call.
If someone in your office restarts the router more often than the coffee pot, that isn’t a network. It’s a habit. Let’s fix it.
24/7
Serving East Tennessee since 2013
Clutch Top Managed Service Provider, Knoxville 2026
Microsoft Solutions Partner
Google Reviews
Network Management for Knoxville Businesses, Covered End to End
Managed network services means an outside IT provider monitors, maintains and secures a company’s network equipment for a predictable monthly cost. At Hyperion Networks, that covers 24/7 network monitoring of firewalls, switches, wireless access points, internet circuits, servers and workstations, plus firmware updates, security patching and central management of every device.
Managed firewalls and routers
We standardize on Fortinet next-generation firewalls, all managed from one console. In most offices the firewall is also the router, so one device carries your security rules and your traffic, and one team keeps both right. Every location runs the same rules, which means “secure” means the same thing at every address you have.
Switches and Wi-Fi
We monitor your switches and wireless access points and keep them up to date, which means dead spots and dropped connections get found by us, not reported by your staff.
Internet connections
We watch your internet circuits too. When the connection drops, we know before you pick up the phone.
24/7 network monitoring
Automated monitoring runs 24/7/365 and alerts our network operations center (NOC) the moment something looks wrong. Many common issues are fixed automatically in as little as 30 seconds.
Patching and firmware updates
Network equipment needs updates, just like computers. We apply firmware and security patches on a schedule, in the background, not in the middle of your workday.
Secure remote access
VPN access for people working from home or on the road, protected with multi-factor authentication so a stolen password doesn’t open the door.
Why Knoxville Companies Trust Hyperion With Their Network
Network management isn’t a side skill for us. Joe Ray, our founder, has been the network engineer for Knox County Schools, a network that spans more than 100 locations, and the CIO of a $50 million business. Since 2013, Hyperion has brought that same discipline to East Tennessee companies with 15 to 100 employees, without the enterprise-level complexity or overhead.
“Issues resolved rapidly — top-notch team!”
Maryville manufacturing client
HERE’S WHAT THAT LOOKS LIKE ON REAL NETWORKS
0
Zero unplanned outages
A Maryville manufacturer’s production manager was spending more time rebooting the router than running the floor. We replaced the consumer-grade equipment, put the firewalls under central management and eliminated unplanned downtime. System speeds went up 30%.
99.9%
Uptime across two offices
A professional services firm with offices in Knoxville and Louisville had a different firewall setup at every site, and headquarters found out about problems only when tickets piled up. We brought every site under one console. The network now runs at 99.9% uptime.
30%
Equipment on the floor, connected
For a growing Maryville plant, we built a single network that connects machines on the production floor to their data in real time. Production rose 30%.
How We Take Over Managing Your Network
Step 1
Start with a conversation
Tell us where the network lets you down: slow Wi-Fi, dropped connections, a firewall nobody has touched in years.
Step 2
Review what you have
We look at your firewalls, switches, access points and internet service, and write down what we find.
Step 3
Bring it under one console
Every firewall goes into central management, and every device gets monitoring.
Step 4
Watch it around the clock
Automated monitoring and patching run 24/7, and our NOC handles the alerts.
Step 5
Show up in person
Weekly technical alignment visits keep your network matched to how your business actually runs.
Thanks! We’ll be in touch shortly.
Ready for a Network That Just Works?
Call 865-622-7834 or start the conversation below. We’ll talk through your network, your offices and your security needs, then come back with a plan written in plain English.
FREQUENTLY ASKED QUESTIONS
Managed Network Services Questions, Answered
What do managed network services include?
Hyperion Networks monitors and manages your firewalls, switches, wireless access points and internet circuits, along with the servers and workstations on your network. That includes firmware updates, security patching, secure remote access and central management of every firewall from one console.
Is your network monitoring really 24/7?
Yes. Automated monitoring runs 24/7/365 and alerts our NOC when something looks wrong. For true emergencies that need a person, our engineers are on standby. We don’t staff a low-level overnight help desk just to put “24/7” on the website. We’d rather the alert get handled before it ever turns into a call.
What network equipment do you use?
We standardize on Fortinet next-generation firewalls, managed centrally in FortiManager, and we monitor every device through our remote monitoring platform. Standardizing means fewer surprises and faster fixes.
Can you manage the network for multiple offices?
Yes. For a professional services firm with offices in Knoxville and Louisville, we brought every site under one management console and standardized the security rules. The network now runs at 99.9% uptime.
We already have an IT person. Can you work with them?
Yes. With co-managed IT, we take on network management, monitoring and firewall work, and your IT person keeps the day-to-day help desk and the projects only they can do. They get a deeper bench instead of a replacement.
Can you separate our production equipment from our office computers?
Yes. Network segmentation puts office systems and production systems on separate parts of the network, so an infected laptop can’t reach a machine controller on the floor.
Do you support businesses outside Knoxville?
Yes. Hyperion Networks is based in Louisville, TN, and supports businesses across East Tennessee, including Maryville, Alcoa, Oak Ridge, Farragut, Powell, Lenoir City and the Tri-Cities.